Privacy Policy

Privacy Statement

Effective Date: 03/03/2025

At All Dogs Go To Erinn, we take your privacy seriously. This Privacy Statement explains how we collect, use, store, and protect your personal data when you engage with our dog behaviorist and training services. By using our website or services, you consent to the collection and use of your personal data as outlined below.

1. Who We Are

Business Name: All Dogs Go To Erinn
Business Address: 27 Orchard Street, Aberdeen, AB24 3DA]
Email: erinn@alldogsgotoerinn.com
Phone: 07551374106

As a dog behaviorist and trainer based in Scotland, All Dogs Go To Erinn is committed to providing high-quality training and behavior modification services for dogs. In doing so, we may collect and process personal data to deliver our services and communicate with you.

2. Information We Collect

We collect the following types of personal data:

Contact Details: Name, email address, phone number, postal address (if relevant).
Booking and Service Information: Details about the services you have requested, including any training programs or behavior assessments.
Payment Information: Credit card or bank details, billing address, and payment history (only for processing transactions).
Dog Information: Details about your dog(s), including breed, age, behavioral issues, and any medical conditions that may be relevant to training.
Technical Data: Information about how you interact with our website (e.g., IP address, device details, browser type).
Marketing Preferences: If you sign up for our newsletter or receive promotional emails, we may collect your preferences regarding such communications.

3. How We Collect Your Information

We may collect your information through:

Direct Interactions: When you contact us via our website, email, phone, or social media, or when you book a training session.
Website Analytics: We use cookies and analytics tools to track your activity on our website and improve your user experience.
Forms and Surveys: When you complete forms, surveys, or feedback requests related to our services.
Payment Systems: Information provided during payment transactions.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide and deliver our dog behaviorist and training services.
To process payments and bookings for our services.
To communicate with you regarding your services, upcoming sessions, or new offerings.
To send you marketing materials, newsletters, and other information that may interest you, with your consent.
To request feedback or testimonials for improving our services.
To monitor and improve the user experience on our website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with the following entities:

Service Providers: Third-party services that help us provide our training services (e.g., payment processors, email marketing platforms, website hosting).
Legal Obligations: If required to do so by law or in response to legal processes, we may share your information with authorities.

We ensure that any third-party providers we work with are compliant with UK Data Protection Legislation (including the Data Protection Act 2018 and GDPR) and have appropriate data security measures in place.

6. Cookies and Website Tracking

We use cookies and similar tracking technologies to improve your experience on our website. These tools help us understand how visitors interact with our site and enable features such as remembering your preferences. You can control the use of cookies through your browser settings.

We use Google Analytics to monitor website traffic and user behavior. This data is anonymized and aggregated for reporting purposes and does not identify individual users.

7. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data when it is no longer necessary for the purposes it was collected.
Objection: You can object to the processing of your data for marketing purposes or other specific processing.
Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
Withdraw Consent: If we rely on your consent for processing your data, you can withdraw it at any time.

To exercise these rights, please contact us at erinn@alldogsgotoerinn.com.

8. Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. We use secure storage and encryption where necessary. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of your data.

9. How Long We Keep Your Information

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including providing services to you, complying with legal obligations, and resolving disputes. After this period, we will securely delete or anonymize your data, unless we have a legitimate reason to keep it.

10. Third-Party Links

Our website may contain links to external websites that we do not control. If you follow a link to another site, please note that they have their own privacy policies. We encourage you to read those policies before providing any personal information.

11. Marketing Communications

We may send you marketing emails with information about our dog training services, promotions, and new offerings if you have opted in. You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in the email or contacting us directly at erinn@alldogsgotoerinn.com.

12. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our data practices or legal requirements. We will notify you of any significant changes and update the "Effective Date" at the top of this page. Please review this statement periodically to stay informed about how we are protecting your personal data.

13. Contact Us

If you have any questions or concerns about how we collect, use, or protect your personal data, please contact us at:

All Dogs Go To Erinn
Email: erinn@alldogsgotoerinn.com
Phone: 07551374106
Address: 27 Orchard Street, Aberdeen, AB24 3DA

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.