Cancellation Policy

Bookings & Payments: Full payment is required at the time of booking to secure your space. Places are limited and allocated on a first-come, first-served basis. If the course is full, you may join the waiting list and we’ll contact you if a space becomes available. Vaccinations & Health: All dogs must be up-to-date with vaccinations, flea and worm treatments. If your dog is unwell (vomiting, diarrhoea, coughing, etc.), please do not attend and contact me to discuss options. Equipment: A detailed list of required equipment will be provided in a handout before the course, including what to bring each week. As a minimum, dogs should have a harness, flat collar, short lead (no extendables), and a long line is recommended. Behaviour & Suitability: Dogs must be comfortable around other dogs, people, children, and common outdoor distractions such as bikes. Dogs who are reactive, fearful, or stressed in group settings may be better suited to private sessions, which can be arranged. Dogs who bark excessively at people or dogs in walks or at home should be discussed with me before booking. Attendance & Missed Classes: Missing two or more classes may prevent continuation in the course. Missed classes are non-refundable and cannot be carried over, but handouts and guidance will be provided where possible. Cancellations & Refunds: Cancellations made seven or more days before the course start are eligible for a full refund or transfer to a future course (subject to availability). Cancellations within seven days of the start date are non-refundable. No-shows will not be refunded or rescheduled. Weather & Outdoor Conditions: Classes take place outdoors and go ahead in most weather conditions. Waterproof clothing is advised. In rare cases of cancellation (extreme weather or instructor illness), an alternative date or credit will be offered. Guests & Attendance: To keep group sizes small, a maximum of two people per dog may attend. Children are welcome, but please discuss in advance to ensure group dynamics are safe and manageable. Additional guests or family members cannot be accommodated without prior agreement.

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